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SalimaM - over 1y ago
Roomstyler not working

Hi there,


Is anyone having problems with roomstyler not working?

SalimaM over 1y ago
7 replies
Vincentvg - over 1y ago

@SalimaM, can you provide additional information? Is the preview not working or the editor itself?

Vincentvg over 1y ago
SalimaM - over 1y ago

Hi Vincent,


Its the editor. Every time I click on a piece of furniture I can't seem to move it.


Salima

SalimaM over 1y ago
SalimaM - over 1y ago

When I try to move furniture around the whole screen moves - if thats any help.


I can add items from the library but then unable to move around the floor plan.

SalimaM over 1y ago
Virgininininia - over 1y ago

I am just getting started here, and I can't resize walls.  When I try to drag a wall, the entire canvas moves.  Am I doing something wrong?

Virgininininia over 1y ago
SalimaM - over 1y ago

Hi Virginia,


I know this happened to me a while back. Try a different browser like internet explorer and let me know how you get on. 


Salima

SalimaM over 1y ago
rhobro - over 1y ago

I have the same issue.  I used it on one laptop in Chrome and saved changes, logged out.  Opened it on another laptop and and I see my design and can click on objects but can't make changes or move anything. I went back to old laptop and it works fine.

rhobro over 1y ago
Vincentvg - over 1y ago

Hi Salima and rhobro,


We are aware of this issue but are unable to replicate it. Could you try to update the Chrome app or try with another browser like Firefox?


If you have more technical skills could you check the console when loading the the 3dplanner when you're getting an error, to see if there are any errors popping up.

Vincentvg over 1y ago